📢 Job Opening: Customer Support Executive (Remote)

🌍 Location: Work from Home (Rotational Shifts)
💼 Experience: Minimum 1 Year
💰 Salary: Up to ₹6,00,000 per annum (Negotiable)

🏢 About the Company

A fast-growing SaaS company helping small and mid-sized businesses manage their finance operations.
They offer an easy platform for purchasing and invoicing, helping teams control spending and cash flow better.

🧾 Role Overview

We are looking for a Customer Support Executive who is a good communicator, patient, and focused on solving problems.
You will support customers from North America, the UK, and Australia through email, phone, and chat.

🎯 Key Responsibilities

• Handle customer queries from start to finish

• Give support through email, phone, and live chat

• Solve technical and general issues

• Work with other teams to fix bugs

• Keep customers updated during issue resolution

• Write and update help articles

• Share useful feedback and improvement ideas with the product team

✅ Requirements

• Graduate in any field

• At least 1 year of experience in customer support

• Excellent English communication skills (spoken and written)

• Good at problem-solving and a quick learner

• Comfortable working in night or early morning shifts (rotational)

💡 Good to Have

• Experience working in SaaS companies

• Knowledge of tools like Zendesk, Freshdesk, or Intercom

• Experience with Jira or any bug-tracking system

• Ability to explain complex things in a simple way to customers